

I design call centers for my job, we have an AI bot that can handle non emergency calls and what you said at the end is how we do it.
911 calls always start with a person, and the dispatcher can make the determination to transfer to the non-emergency bot. Y’all get too many calls that aren’t actual emergencies tbh.
Edit: I looked up Versaterm’s solution, CallTriage, and it’s important to note that the AI isn’t for 911 calls, it’s for non-emergency line calls only. The article is conflating the non-emergency calls with 911 calls for shock value.
The city I’m in has a ton of art deco buildings, I didn’t even realize until I was an adult that it wasn’t normal.
I would want art deco everywhere, it’s probably nostalgia talking, but I think it’s hella classy.